Member Utilization Rate

Category: healthcare

The frequency at which members interact with their DPC provider.

Utilization is the DPC version of "claims frequency." But in DPC, higher utilization is actually *good* (if it’s for preventative care), because it shows the member is actively managing their health and the doctor is proactively preventing disease.

Common Examples

• A higher member utilization rate often suggests the patient is engaging in our preventative care programs rather than ignoring their health.
• We monitor the member utilization rate to ensure every patient is getting the proactive care they need to stay within their long-term health goals.