Retention Metric

Category: business

The measure of how many members renew their subscription annually.

Retention is the ultimate trust score. If a member stays, they value the relationship. We track retention like a hawk, because in DPC, you aren't just selling a visit—you are selling a continuous, trusted, and necessary relationship.

Common Examples

• Our retention metric currently sits at 92%, proving that our members place immense value on the continuity of care we provide.
• Tracking the retention metric allows us to immediately identify and resolve any service issues that might be leading to a loss of members.